Fall Service Specials $59.95 AC / Furnace / Heat Pump Tune-Up Regularly $89.95. Save $30.00! Free Second Opinion Click for Discount Coupons Sale Ends September 30, 2010 Ask Our Experts Click to ask our expert staff questions about heating and cooling systems. Look for the Thiele Heating & Air Conditioning Fleet As You Drive Around Central Indiana
	Customer Testimonials "Thank you for the quick and courteous replacement of my electronic air cleaner. I really appreciate the quick service. Your staff is all very helpful and friendly. I really appreciate everything you've done!" David W. Click for More Testimonials

FAQ - Frequently Asked Questions

FAQ - Frequently Asked Questions: Thiele Heating & Air Conditioning, Indianapolis, Indiana

Click on a question below to scroll to the answer:

How much do you charge to come out?

What forms of payment do you accept?

How quickly can expect someone to arrive in an emergency?

Is it necessary to have my furnace serviced?

How often do I need to change my air filter?

If I change my filters regularly, why do I need a service agreement?

Will I get service faster if I have a maintenance contract?

Q: How much do you charge to come out on an emergency service call?

A: Typically a diagnostic with repair would be $89.95, unless the service is performed outside of normal business hours, when our fee is $119.95. If you are a member of our "Rewards" Service Agreement Program, our fees are the same no matter the day or time.

Most customers without a service agreement who need after-hours emergency service end up joining our "Rewards" program at that time, because for just a few extra dollars (annual maintenance fee compared to overtime rate) they receive the benefits of year-round maintenance and priority service.

Click here for maintenance, repair and installation discount coupons.

Q: What forms of payment do you accept?

A: Cash, personal checks, in-house financing (with instant credit check) and major credit cards

Q: How quickly can I expect someone to arrive in an emergency?

A: Typically, we can have a technician to your door within an hour. Of course, at certain times of the year we are busier than others. Our busiest time is during the summer and the first six weeks of Fall, when people turn on their gas, oil or electric furnace or a/c system for the first time in a while and discover problems.

To ensure the fastest response possible in a time of need, consider joining the Thiele "Rewards" Service Agreement Program.

Q: Will I get service faster if I have a maintenance contract?

A: We do try to take care of all our customers in a timely fashion. However, as a benefit of the Thiele "Rewards" Service Agreement Program, members always take priority and go to the front of the line, even during our busiest times. If more than one member customer needs service at the same time, and multiple crews are not available, they are scheduled by the order in which we receive the request.

Q: Is it necessary to have my furnace and ventilation system serviced regularly?

A: We recommend, and according to the manufacturer, that furnaces and air conditioning systems should be serviced each season (Spring for A/C, Fall for heat) to maintain peak performance and efficiency. It is important to remember that a dirty air conditioner or furnace will not perform at peak efficiency and will not produce as much heat or cooling, which costs you money in extra energy usage..

Q: How often do I need to change my air filter?

A: It depends upon your system and the type of filter you use. We recommend a high-quality, 4 or 5 inch media filter which, because of their high efficiency, need to be changed less often than cheaper filters. Normally, filters should be changed every 3 – 6 months of use.

Q: If I change my filters regularly, why do I need a service agreement?

A: Air conditioners need to be maintained because they gather dust, seeds, wasp nests and other material that can plug up the outdoor condensing unit. If not cleaned out properly, they could damage the compressor, motors and other components. Furnaces can develop carbon buildup if not adjusted correctly, that needs to be cleaned out periodically.